Payment of Fees and Refund Policy

All tuition fee is payable in advance before issuing of a visa letter for students applying from overseas.

For students present in the UK, first year tuition fee is due on the start date of the course or at the issuing of acceptance in the course which ever comes first.

Examination Fees:
A deadline will be announced by ISBS for upcoming examinations by the awarding bodies and a student registered for those exams must pay the examination fee before the deadline. Passing the deadline may result in a student not being eligible to sit in the exams or might be redeemed as failed.

Examination fee is payable directly to the awarding body. ISBS may accept it from a student and forward to them. In either case, a refund policy of that awarding body will apply as this fee is collected by them.

Important Note:
ISBS has a right to stop a student sitting in exams even if he/she has paid the examination fees, but the minimum attendance required is not achieved or ISBS tuition fee is due outside an agreement of payment.

For more details, please see Terms & Conditions section.

Accommodation Deposits:
To ensure an accommodation at your arrival, ISBS requires you to pay a deposit in advance before you move in to the accommodation. Normally two weeks’ rent in advance is accepted as a deposit and you also have to pay a week’s rent at the time of occupancy of the accommodation. To secure an accommodation, you must pay the deposit at least three weeks before you want to move in.

Overseas students can pay a holding deposit with the fee deposit towards a confirmed accommodation. Unconditional Offer letter will confirm this deposit showing the amount paid and the location of the accommodation with facilities included. Without this deposit an accommodation is not guaranteed.

Refunds:
Our refund policy is set out keeping in mind the situations a student may face. A decision taken by ISBS admin will be final in this matter.

We advise that you should read our refund policy with care and clarify any queries with us before making any payments. A payment that we receive from you towards registration or fee deposit etc. is also a confirmation that you have read our refund policy and related terms and conditions and agree to abide by them.

Fee Refunds:
All fees, in full or in parts, paid to ISBS by students are non refundable, except in case of a leave to enter the United Kingdom as a student is not granted by the British Authorities overseas (a student visa is refused).

To obtain a refund in this case a student must take the following steps:

1. Inform ISBS admission office as soon as possible and send a request for refund in writing within 30 days from the date of refusal. Failing to do so will result in making a refund claim null and void.

2. Original refusal documents issued by the British High Commission/Consulate/Embassy must be submitted to ISBS with the copy of the page of the passport where an observation for refusal is made.

3. That student must not make an appeal to any authority against this decision if the right to appeal is given.

4. If an appeal is made then refund will be made after presiding authority has given a decision against the appellant (the student).

5. No refund will be made should it be established that the admission with ISBS was obtained by producing fake or forged documents or by way of false or misleading information in any form.

6. No refund will be made should it be established that the student was refused a student visa because he/she produced fake or forged documents to the visa authorities.

In any case when a refund is made, there is a non refundable fee charged of £500. This deduction is made as application/processing and registration fee.

If all the conditions are met for a refund, ISBS will issue a refund to the student within seven working days. This refund will be made via a bank transfer, a cheque payable to the student or any other mean available to ISBS. If a banking charge is payable, it will be deducted from the refund amount.

Non Start / Course Discontinuation

In the event when ISBS cannot start a course for which a student is enrolled with full fee paid status, ISBS will use its best endeavours to offer an alternative course. If that is not available, a full refund will be issued without any deduction.

For students enrolled on a programme that has started but ISBS is unable to continue or complete it, two options are available for a refund:

i) A refund will be made to the student after deducting 10% of the annual course fee for admin charges.

OR

ii) ISBS will transfer a student's paid fee to a college of ISBS choice in an identical course, after admin charges deduction mentioned above.

Payments via Consultants

Students who have selected one of our approved student advisor in their country of origin to complete admission process with us must follow procedure stated below to be eligible for a refund:

i. They must demand and obtain an original receipt from our consultant, issued by ISBS, for ANY or ALL payments they make to our consultant in the name of ISBS.

ii. A refund claim from any such student must be made through respective consultant.

iii. In exceptional circumstances a direct claim of refund by a student can only be entertained by ISBS if a receipt for payment is produced by the student and other conditions stated in general refund policy above are also met.

iv. No refund claim will be considered without a valid fee receipt issued by ISBS.

iv.  Standard deductions mentioned above will be applied.

Accommodation Deposit Refund:
Any deposits paid for the accommodation are also refundable under the same rules and regulations for the fee deposit if refund application is made before 14 days of availability date. Deposits paid may become non refundable otherwise. In case where a student has taken over contract with the landlord/estate agent directly, terms for refund of the deposit will be agreed between those two parties, independent of ISBS interaction.

At ISBS we try our best to give you the best possible service. If you are not clear about any policies or want to know more in detail about them, please contact us.